Yeah, I got one from him today, too.
Mr. Lakanen,
I have escalated your request and will be handling it personally. I apologize for any frustration.
I don't want to waste your time, so let's get this sorted out and fixed to your satisfaction.
Please let me know which addons you would like removed.
Please confirm that you are the original and only author of these addons.
I'll do what I can to have this handled straight-away so you can enjoy your weekend.
All the best,
John Hoskin
Creative Director
TenTonHammer.com
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I replied with links to them (I'm not the sole author of SharedMedia, though, but included it anyway because it doesn't matter whether I'm the "original and only author" if they uploaded them illegally anyway) and signed it "Mrs. Lakanen". Maybe his error will make him act faster. Or at least make him embarrassed.