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SO far your best bet is to follow the e-mail forwards, but I sent mine in on friday, got a response today that I have to wait for them to see whats going on - overall it seems they stopped working on this when they started working on the patch, and its upsetting that blizzard is to blame for this.
We have all done the right thing, Blizzard is the only one at fault here, and they wont admit it.
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