Keep it clean guys. I believe the answer was that you should post in the comments on the actual downloads page, as most likely the author will be looking there for any issues.
http://www.wowinterface.com/download....html#comments
Whether or not you paid for the addon is not at question here. What is at question is whether or not you will get a more effective and meaningful answer, as well as possibly a fix, by posting in the comments of the actual addon. This site is in no way affiliated with the paid Carbonite addon, and we do not send people there for support. As far as we are concerned it is a completeyl separate addon that happens to be by the same author with similar features.
If you need help regarding teh addon on this site, direct them to the author of the addon, probably best located in the comments of his download page. If it is regarding an addon not on this website, direct those questions at the author at the location where said addon is actually being hosted.
Thank you.