Age is irrelevant. Carboniteaddon responded with the appropriate course of action you should take, notadamnthing. There's nothing more to gain from this post concerning the question.
Keep in mind, that Carbonite Quest is a fairly new AddOn, and a lot of people are still very unfamiliar with the finer points, especially when it comes to troubleshooting. When targeting a troubleshooting situation with any AddOn, the best place to do it is (a) the authors Portal if it exists and (b) the actual AddOns Comment Page and/or Official Release Post. Hope the info helps in the future.
