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If people had any real clue exactly how many machines are involved in running any MMO (Especially all the servers needed for WoW), they'd be surprised that the game servers runs to begin with.
I worked for a NOC of a game company for a while and it's a damn nightmare. Even the simplest of patches can break crap you didn't think had anything to do with the patch.
Yes it sucks but I'll bet you a days game cost that Blizzard will put 1 day credit on everyones account (I wonder what that is x 11 million?).
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