Here is how it looks on my screen
http://img.photobucket.com/albums/v5...Picture3-2.png
Here is how it looks on his screen
http://tinypic.com/view.php?pic=fka0ip&s=5
It looks like everything is there, but the settings just aren't right, which is why I suspected the WTF folder. Also he is unable to open the artwork TGA files at all. I walked him through setting up the WTF folder, putting the account name, realm name, character name, etc.
I did zip it up, and he unzipped it using Rar.