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What I would attempt to do as a developer is to have a bug reporting system used such that all bug reports are filed there. People who discover bugs should use the system to check whether the bug is known and report bugs, or add more information to bugs, etc. Knowing full well that some users are unable to determine whether the bug they have discovered is really one of the ones already reported, I would suggest a new bug be reported. This means it is the developer's responsibility to determine whether the new bug is already reported and handle it appropriately.
How you go about reporting/complaining/etc. with regard to Carbonite is your decision. I believe there are intelligent ways to get things done, but that is my opinion.
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