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I ama proud MAC user and I have not had to download any special software to unzip anything. If it is a rar file then you will have to use unison or some similar software to unrar, for lack of a better term, stuffit expander works sometimes for me sometimes not. The big question is what os is he using. If it is os 9 than that is a whole other ballgame, but I don't think warcraft works for that operating system anyway.
As far as troubleshooting a MAC, it is a rare thing and in my case is always a very simple fix.
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