Well they can spend their time fixing the problems, or telling people that things are broken, and they are working on it.
Myself I would rather they fix it, not talk about it.
And of course the forums are down, they don't need 5,000 posts saying the same thing over and over.
How many of you have worked in a Tech/Customer support when there was a major outage. You get tired of saying "Yes we know there is a problem, Yes they are working on it, No we don't know when it will be fixed."
Go watch the trailer:
http://www.youtube.com/watch?v=U5N0p...layer_embedded