Originally Posted by Amenity
Also, I think a lot of people tend to underestimate the sheer size of Blizzard and World of Warcraft from a technical standpoint. It's not a matter of one technician just turning in his chair and saying "it's down, be back up in about 287 minutes give or take a second". We're talking multi-tiered international managed hosting solutions on a massive scale, with probably 6-8 people between "phone jockey" and the actual "guy pressing the reset button". Hell, the BBC doesn't have anything that big.  |
I understand it. In fact, that's part of the reason I see the massive failure in their own policies/practices/methods of support. It is not the job of a customer to feel sympathy when a business is mismanaged. A business can set proper expectations whether it's a lemonade stand or an oil company. If the size of your business causes you to run it improperly, guess what? You aren't managing it right. Period. Difficult or not, that's a poor excuse for mediocrity, even in Obama's economy.