Originally Posted by aceman67
Speaking as someone who's done Internet high speed tech support for Comcast, I can tell you that Comcast would just tell him to A) Get on a wired computer thats directly hooked up to the modem (Unless its a comcast supplied router), B) Upgrade their OS C) Call back when you do those tings OR Your SOL.
Also...
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I'm speaking as someone that is currently running tech support for a major cable provider, we still tell them to bypass their router-even if they got it from us, simply to show them where the problem is, if they don't want it, that's what HN support is for
