Originally Posted by Grayson Carlyle
No, you have a right to choose. If you don't like the service/product you're paying for you, you can choose not to continue paying for or purchasing any further products from them. Listening to complaints is beneficial to a producer so that they can influence your next choice. However, you do not have a right to complain, nor a right to be heard. You have the opportunity to complain and the right to choose. It may seem a minor difference to you, but it's a very important one.
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In this specific case, your point misses the um...point? I love the product but hate the way in which it's delivered. When you have a reactive company with reactive policies, this is largely what you get - it works when it works and people are asked to "understand" (a sign this is the case can be seen by "we thank you for understanding" disclaimers all over maintenance messages, emails, etc.)
Blizzard would save themselves a ton of money and would reduce their cost of doing business with a simple overhaul of their policies, practices, and management of this game. They'd have a happier customer base as well. There is simply no logical necessity for outages such as this one today. That's a fact.