I think the most relevent section from the Terms of Use is the one quoted below from section 2. More specifically part (iii).
Section 2 C:
C. You agree that you will not (i) modify or cause to be modified any files that are a part of a World of Warcraft installation; (ii) create or use cheats, "mods", and/or hacks, or any other third-party software designed to modify the World of Warcraft experience; (iii) use any third-party software that intercepts, "mines", or otherwise collects information from or through World of Warcraft; or (iv) allows players who are playing characters aligned with the "Alliance" faction to chat or otherwise communicate directly with players who are playing characters aligned with the "Horde" faction, or vice versa. Notwithstanding the foregoing, you may update World of Warcraft with authorized patches and updates distributed by Blizzard, and use authorized Third Party User Interfaces as set forth in Section 13(g), below.
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